FAQs

General Questions

Q: Do you ship internationally?

A: At this time, we only offer free shipping to the United States (USA) and the United Kingdom (UK). Orders placed outside these regions are not eligible for free shipping. For assistance with international orders, please contact us at info@chandelex.shop .

Q: How long does it take to process my order?

A: Orders typically take 1-2 business days to process and prepare for shipping. After that, delivery times vary based on your location:

• USA : 3-7 business days
• UK : 5-10 business days

Q: Can I track my order?

A: Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express, Discover), as well as PayPal and Apple Pay. For international payments, we also accept bank transfers upon request.

Order and Shipping Questions

Q: What is your return policy?

A: You can return your purchase within 30 days of receiving your order for a full refund or exchange. Items must be in their original condition, unused, and with all original packaging. Custom or personalized orders are not eligible for returns. For more details, please refer to our Return and Refund Policy .

Q: Will I be charged for shipping?

A: Shipping is free for all orders within the USA and UK. Orders placed outside these regions will incur shipping charges.

Q: What happens if my package is lost or damaged during shipping?

A: If your package is lost or damaged during shipping, please contact us immediately at info@chandelex.shop or call +1 (734) 422-8068 . We will work with you to resolve the issue promptly.

Product and Design Questions

Q: Are your chandeliers easy to install?

A: While our chandeliers are designed for ease of installation, some models may require professional assistance. Detailed installation instructions are included with each product. If you need additional guidance, feel free to contact our customer service team.

Q: Do you offer custom chandeliers?

A: Unfortunately, we do not offer custom chandeliers at this time. However, we are constantly expanding our collection, so check back frequently for new additions.

Payment and Billing Questions

Q: Why was my payment declined?

A: Payment declines can occur for various reasons, including insufficient funds, expired credit cards, or incorrect billing information. Please verify your payment details and try again. If the issue persists, contact your bank or card issuer for assistance.

Q: Can I update my payment method after placing an order?

A: Once an order has been processed, you cannot change the payment method. However, you can update your payment information for future purchases by logging into your account.

Account and Security Questions

Q: How do I create an account?

A: Creating an account is simple. During checkout, select "Create Account" and follow the prompts to enter your information. Having an account allows you to view order history, track shipments, and save payment methods for future purchases.

Q: Is my personal information secure?

A: We take your security seriously. Your personal and payment information is encrypted and stored securely. We comply with industry standards to protect your data.

Additional Assistance

If you have any other questions or need further assistance, please don't hesitate to contact our customer service team at info@chandelex.shop or call +1 (734) 422-8068 .

Feel free to customize these FAQs further to better suit your specific needs and product offerings!